Privacy Statement
This Privacy Policy explains how Tournaverse collects, uses, stores and protects the personal information you provide when you use our online casino and sportsbook services in Canada. We respect your privacy and are committed to keeping your data secure. This page describes the categories of information we handle, how we use it, the choices available to you and how to contact us with privacy requests.
Types of data we collect
Personal data
When you create an account we collect basic personal details such as your name, date of birth, contact information, residential address and identity documents for verification. We also collect payment details needed to process deposits and withdrawals and additional information you provide when contacting support.
Technical data
We automatically collect device and connection information required to operate the site, including IP address, browser type, device identifiers, operating system, and pages visited. This data helps us maintain security, improve performance and detect fraud.
Transactional data
We record your account activity, including deposits, withdrawals, bets, game history and bonus transactions. Transactional records are necessary to operate your account, reconcile payments and respond to any disputes or audit requests.
How we use your information
We use personal and technical data to provide and improve our services, process payments, verify your identity, prevent fraud and comply with legal obligations. We may also use contact details to send account notices, security alerts and service-related messages. With your consent we may send marketing communications; you can opt out of marketing at any time.
Data protection practices
We maintain administrative, technical and physical safeguards to protect your information from unauthorized access. Access to personal data is restricted to staff and service providers who need it to deliver our services. We regularly review security practices and monitor systems for unusual activity.
Cookies and tracking technologies
We use cookies and similar technologies to enable core site functions, improve performance, remember preferences and analyse usage patterns. Some cookies are essential for account security and transaction processing. You can manage cookie preferences through your browser settings, but disabling certain cookies may affect site functionality.
Information sharing and third parties
We share data with trusted third parties that help operate the service, such as payment processors, identity verification providers, customer support platforms and technical partners. We may also disclose information to comply with legal requests or to protect the rights, safety and property of our users and the platform. Aggregated or anonymized data may be used for analytics and reporting.
User rights
Where applicable, you have the right to access, correct or request deletion of your personal information. You may also object to or restrict certain processing activities and withdraw marketing consent. Some requests may be subject to legal or contractual restrictions and may affect your ability to use the service.
Access, correction and deletion
To request access, correction or deletion, sign in to your account or contact our support team at [email protected]. We will respond to requests as soon as practicable and provide guidance on any identification or verification needed to process the request. Account deletion may affect outstanding transactions and your ability to use the service.
Privacy policy updates
We may update this Privacy Policy to reflect changes in our practices. We will post the revised policy on the site and, when appropriate, notify you of material changes. Please review this page periodically to stay informed about how we handle your information.