Get in touch with our team
Need help? Our support team is ready to assist with account-related questions, verification and withdrawals, technical concerns, or general feedback. Reach out using live chat, email or phone and we’ll help with deposits, bonus issues and game access. Support is available in English during listed hours. For fast answers consult our FAQ or contact support for personalised assistance. We aim to respond clearly and securely so your account and payments keep running without interruption.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat and email for account-related queries) |
| General enquiries | [email protected] (payments, verification and general enquiries; response within 48 hours) |
| Affiliate enquiries | [email protected] (partner programme and tracking via partner portal) |
| Phone | +1 416 732 8195 (voice support for account issues) |
| Working hours | Mon-Fri, 09:00-18:00 (local time) |
Contact by email
Email is our preferred contact method for detailed requests, account issues, or when you need to send documents. Please write to [email protected] and include a clear subject line, your account username, and up-to-date contact details to avoid delays. Attach any relevant files and allow 24-48 hours for a full response. If you prefer, also include a phone number and best time to call for faster follow-up.
Submit your enquiry
Response Time
Our support team aims to respond quickly. Most inquiries are answered within one business day. Simple requests are usually handled the same day, while more complex issues - such as verification, payment or security investigations - can take longer depending on their nature and the checks required. We'll keep you updated and work to resolve escalations as promptly as possible.
Feedback
We’d love to hear from you. Please share any feedback, suggestions or ideas to help us improve the site and the betting experience. All messages are reviewed carefully by our team and used to refine features, fix issues and improve the user experience. Your input helps shape new promotions, site updates and support services.